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Help Desk
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CUSTOMER CARE

PerfumePlus.com offers the largest in-stock assortment of fragrances, and related accessories for men and women. PerfumePlus.com was established to facilitate the online shoppers with access to the largest inventory of 100% genuine, brand name fragrances, bath & body, skin care, and cosmetics and more at the lowest possible prices. We offer you:

  • 100% Satisfaction Guaranteed.
  • Best prices and huge selection.
  • Fast and reliable service. (Same day Shipment)
  • 100% Secure transactions.

QUESTION OR COMMENTS?

Please contact our Customer Care Department with any questions or comments.

By e-mail: info@perfumeplus.com
By fax: (516) 933-1200
By mail: PerfumePlus.com
PO Box 272
Hickville, NY 11801-8702

Our normal business hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. (EST) excluding holidays.

Can't find your favorite fragrance?
Please Contact Us with your request.

ABRIVATION USED FOR FRAGRANCES

Below is a breakdown of the fragrance abbreviations we use on our site. Concentrations are listed from the strongest to weakest

  • Parfum - Pure Parfum
  • EDP - Eau de Parfum
  • PDT - Parfum de Toilette (same as EDP)
  • EDT - Eau de Toilette
  • COL - Cologne
  • EDC - Eau de Cologne
  • Tester - Original bottle and fragrance, just without the original box and without the cap (unless it says with cap).

STORING FRAGRANCES:

Fragrances should be kept in a cool dry area. Fragrances should not be exposed to sunlight and bottles should be kept closed at all times.

TESTER:

Testers are a great way for the customer to save money on fragrances that are normally sold for a much higher price. Manufacturers make testers to help promote their fragrances. This provides the consumer with a way to try a fragrance before actually making a purchase. All testers sold by Perfume Plus are UNUSED and UNOPENED. Some testers come without a box and some come without a cap. If this might be a concern please contact us to ask before purchasing a tester.

GENUINE PRODUCTS:

Perfume Plus sells only original products. We do not sell any knock-off or used fragrances.

FRAGRANCE NOTES:

Sometimes in the description of a fragrance you will see a reference made to fragrance notes. Fragrance notes are basically the different scents that a fragrance is made from. In general, top notes are very light. Middle notes are heavier and bottom notes are the heaviest. For example, a light note could last a few minutes whereas a middle note could last up to 15 minutes. Bottom notes can last up to several hours.

PRICING:

Perfume Plus is a major wholesaler. This eliminates the middleman, which in turn allows us to charge our customers less.

PAY BY CREDIT CARD WITH PAYPAL (THE FASTEST METHOD)

PerfumePlus.com accepts Visa, MasterCard, American Express, and Money Order. Unfortunately we do not accept personal checks. If you pay by credit card on our site, when entering the billing address, please make sure the address you enter is the address where you receive your credit card billing statements. If you enter a different address, the processing of your order will be delayed, We only accept PayPal, because it is the world's safest payment method.

A SIMPLER WAY TO PAY

Credit cards, debit cards, bank accounts. With so many payment methods, it can be a challenge to keep everything straight.

Think of PayPal as a digital wallet – one convenient, secure spot to keep all your ways to pay. However, you don't need a balance in your account to shop.

With PayPal, you have the freedom and flexibility to pay the way you want, all while keeping your financial information secure.

PAY HOWEVER YOU WANT

You should be able to pay on your terms. That's why PayPal gives you the flexibility to choose the best payment method for you. You can link your bank account, debit, and credit cards to your PayPal account (and still earn your reward points). That way, you can choose how you want to pay, and never have to worry about keeping a balance in your PayPal account. If you don't have any money in your PayPal account balance, we'll use a linked bank account, debit card or credit card to fund your purchases. If you have a bank account on file we typically use it first (after your PayPal balance is gone), but during the checkout process you can also choose to fund a purchase with a linked debit or credit card.

EASY TO USE

Using PayPal is simple. Shop for the things you love, send money to friends and family, and receive payments for items you sell online. You can also use PayPal at millions of online stores – just look for the PayPal button when you check out.

MORE SECURE

So why use PayPal? Because PayPal provides an extra level of security for your payments. Sellers and merchants never see your sensitive financial details.

We use the industry's most secure data encryption technologies and physically secure servers that aren't connected directly to the Internet. Our dedicated team of anti-fraud experts works around the clock to ensure the highest level of security.

SHIPPING & HANDLING

PerfumePlus.com processes almost all orders received within 24 hours. Orders received before 4:00 p.m. EST - on any business day are usually shipped the same day. Orders placed on weekends and US holidays will be processed the following business day.

FREE SHIPPING:

Purchases of $65.00 or more for delivery in the United States are automatically eligible for FREE UPS Ground Shipping.

$5.49 per Order: We use UPS, Fedex, DHL or USPS depending on the destination.

DELIVERY METHODS & CHARGES

Shipping Method Processing Estimated Arrivals Shipping Charges
U.S. - Ground Standard 3-4 business days $5.49


Special Considerations
· UPS requires a signature release upon delivery.

COVERAGE & CARRIERS

We ship to residential and commercial addresses in the United States via UPS, Fedex, DHL, USPS. We currently do not ship to APO/FPO addresses.

ORDER TRACKING

Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.

ADDITIONAL INFORMATION

Our distribution facility's business days are Monday through Friday from 9:00 a.m. though 5:00 p.m. (EST) excluding U.S. holidays and other specific days we may announce.

In rare occasions when items ordered are not available your order may not be shipped until a Customer Care representative has contacted you to amend the order.

On time delivery is subject to the Terms of Service published by the carrier. Note that circumstances out of our control (like natural disasters, etc.) may produce shipping postponements. Please refer to this page for shipping alerts and announcements.

RETURN POLICY

You may return any unopened merchandise (except Skincare) in its original condition, including original packaging and packing slip within 15 days of receipt and you will receive a full refund less shipping.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Bath & Body or Skincare items due to health reasons. Important Note: Please make your selections carefully.

Please return the merchandise to:

PERFUMEPLUS.COM
RETURNS DEPARTMENT
PO Box 272
Hickville, NY 11801-8702

Please include the following information with your return:
* Full name:
* Street Address:
* City:
* State:
* Zip Code:
* Country:
* Phone Number:
* E-mail Address:
* Original order confirmation no. or invoice no.:
* Reason for return:

All returns must be shipped back to PerfumePlus.com using a trackable courier. (UPS, FedEx, DHL, or USPS with Delivery Confirmation).

Any package that has not been received by PerfumePlus.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 10 business days to process your return or exchange.

PERFUMEPLUS.COM offers the largest in-stock assortment of fragrances, and related accessories for men and women. PerfumePlus.com was established to facilitate the online shoppers with access to the largest inventory of 100% genuine, brand name fragrances, bath & body, skin care, and cosmetics and more at the lowest possible prices.

Perfume Plus only carries original designer fragrances. Absolutely no knockoffs or imposter fragrances are sold at Perfume Plus. We aim to have the lowest price on the Internet and make every attempt to get the fragrance you desire. If you're not completely satisfied with your purchase, feel free to return it within 15 days for a refund.

VAST SELECTION

All of the products showcased throughout PerfumePlus.com are guaranteed 100% authentic brand names. With more than 6000 products in stock, you will be sure to find the perfect item for any occasion. We continually stock top name brands, hard to finds, and newly released products.

SHOP WITH CONFIDENCE AND CONVENIENCE

Shop online anytime of the day. We are open 24 hours, 7 days a week, 365 days a year. At PerfumePlus.com, you will never find a long line or crowded parking lots. We offer all the comfort and conveniences of online shopping with 100% secure credit card processing.

ERROR AND OMISSIONS

We are not responsible for any typographical errors or inaccuracies contained in this web site. The information, prices and discounts presented on this site are subject to change without prior notice.

For more information contact us at: info@perfumeplus.com